After 6 devices, two months worth of emails and returns, then two days of phone calls with members of the Energenie team I (note I !!) have worked out that there is a potential issue when pairing new devices.<\/p>\n
When you go to pair a new device you have the option to select various different devices types (Monitor, Adapter Plus, Adapter, etc). These are all different colours. If you select one of the cyan (\/ blue) devices it is possible to pair with “nothing”, ie you think you have paired the device because it appears in your console but really this is a phantom device as you have not really paired with anything. Hence if you try and switch this device off or on – via the web console or your mobile phone – nothing will happen!<\/p>\n
Therefore when you pair your device you must follow the instructions exactly –<\/p>\n
1\/ Click “Pair New Device” within the web console
\n2\/ Select the correct device (Monitor, Adapter Plus, Adapter, etc)
\n3\/ Click “Pair Device”4\/ At this point – and not before – hold the physical power button on the device you wish to pair until the power light starts to flash
\n5\/ Click “Start Pairing”
\n6\/ Wait for the “Pairing In Progress” prompt and click “Finish Pairing”
\n7\/ Ensure the power light on your device stops flashing<\/p>\n
Following this exact sequence of events you should then be able to control your device via the web console or your mobile phone.<\/p>\n
It seems this issue is only possible with the cyan (\/ blue) devices. If you select any other colour device it will not pair with “nothing”.<\/p>\n
I would hazard a guess that this is because the cyan (\/ blue) devices don’t “feed back”, ie neither the web console nor the mobile phone app know whether the devices are switched on or off, but that’s just a guess.<\/p>\n
Hope this helps somebody out there! \ud83d\ude42<\/p>\n
After 6 devices, two months worth of emails and returns, then two days of phone calls with members of the Energenie team I (note I !!) have worked out that there is a potential issue when pairing new devices. When … Continue reading